Douglas County Library System (Oregon)

Loading palette preview Loading

Access Standards

B. ACCESS (Revised 2004)

Accessibility is an essential component of good library service. Access includes a quantitative measure (shown in the table) as well as qualitative measures. Library hours should reflect community need with a proportion of open hours in the evenings after 5:00 p.m. and on weekends. Services such as reference, reader’s advisory, and services to youth are an integral component of library services and should be available whenever the building is open to the public. Alternate methods of delivery of service need to be explored for populations unable to come to the library facility.

____________________________________________

Threshold Standards

In order to meet threshold standards, each Oregon public library shall:

  • Provide open hours which fit the community's need, including evening and weekend hours, and post them.

Due to budget limitations and our desire to keep eleven locations open, we do not currently provide enough open hours.

***********************************

  • Make available all public areas and all basic public services during all open hours. Basic public services include circulation, reference and reader's advisory to all ages, interlibrary loan, and assistance to the public in the use of technology.

We do this.

***********************************

  • Provide an alternate method of access to library services if driving time to a public library exceeds 30 minutes (e.g., online access, kiosk, branch or consortium partner, bookmobile, mail, etc.).
We do this through our branches, our web site, and through downloadable materials.

***********************************
  • Provide public and staff access to PC's.

We do this.

***********************************

  • Provide checkout resources sufficient to ensure that wait times do not exceed community standards.

We do this. Wait times for checkout are minimal.

***********************************

  • Provide access to an electronic catalog of the library's holdings that is web accessible.

We do this.

***********************************

  • Provide sufficient in-house access to the online catalog to ensure that wait times do not exceed community standards.

We do this for most times in most facilities.

***********************************

  • Provide in-house and remote access to the full-text state newspaper of record and all databases offered through the subsidized statewide database program.

We provide the access to databases described. No one seems to know what the "state newspaper of record" is, and the committee revising the standards is considering alternate wording.

***********************************

  • Offer a simple web page with current basic library information (contact information, hours, directions), a local email contact, and links to the statewide database program and the statewide digital reference program.

We do this.

***********************************

Adequate Standards

In order to meet adequate standards, Oregon public libraries shall meet threshold standards and in addition:
  • Provide sufficient resources to ensure, on average, no wait times for in-house access to the online catalog.

We do this.

***********************************

  • Provide remote online access to the library catalog 24 hours per day.

We do this.

***********************************

  • Provide remote access to additional general and specialized databases to meet community needs.

We do this.

***********************************

  • Participate in the development and maintenance of a web page, either independently or through a consortium, including portals to multiple online resources appropriate to the community and which support library programs.

We do this.

***********************************

  • Provide outreach programs, either independently or through a consortium, to at least one selected underserved group; e.g., preschool, non-English speaking, homebound, prison.

We do preschool outreach.

***********************************

Excellent Standards

In order to meet excellent standards, Oregon public libraries shall meet adequate standards and in addition:

  • Offer the same level, quality, and spectrum of services during all open hours.

We do this.

***********************************

  • Provide a branch within 15 minutes driving time in an urban setting; in a rural setting, provide a physical presence in every population center. Physical presence includes a kiosk, branch, bookmobile, or station.

***********************************

  • Provide outreach programs to all significant underserved groups; e.g., preschool, non-English speaking, homebound, prison.
***********************************
  • Provide separately networked wired or wireless internet connection for patrons, for personal laptop usage and access to the Internet for personal convenience.
We do this. ***********************************
  • Create, maintain, and offer remote access to databases of value to the community (e.g., I&R, local history, local newspaper indexing, etc.), either independently or through a consortium.
  • Provide patrons with seamless access to materials beyond their local collection; e.g., sharing an online catalog with another library or library system, print on demand, etc.

 We have a shared catalog with UCC and we provide ILL service (it may not be what is meant by "seamless."

***********************************

Quantitative Standards

Total unduplicated hours the library is open to the public at all facilities

Col 01 Col 11 Col 21 Col 31
Population Served* Threshold Adequate Excellent
0 - 4,999  20  35  50
5,000 - 9,999  30  45  60
10,000 - 24,999  40  55  70
25,000 +  50  60  75

*For service population, use the figure determined annually for each public library by the Oregon State Library.

Unduplicated hours means the total number of hours the library and its branches are open per week where the hours do not overlap. For DCLS this Fiscal Year, the number is 43.